Terms of service

Last Updated: August 9, 2026

Welcome to ELVORA. These Terms of Service (“Terms”) govern your use of the ELVORA website and your purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About ELVORA

ELVORA is an online retail store that offers products for purchase through our website.

Throughout these Terms, the words “ELVORA,” “we,” “us,” and “our” refer to ELVORA. The words “you” and “your” refer to the person accessing our website or purchasing our products.

2. Eligibility

By using our website or placing an order, you confirm that:

  • The information you provide is accurate and complete.

  • You are legally permitted to enter into a purchase agreement under applicable laws.

  • You will use our website only for lawful purposes.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other information displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings.

ELVORA reserves the right to correct errors, update product information, or modify product availability at any time without prior notice.

4. Prices

All product prices displayed on our website are shown in the currency indicated at checkout or on the relevant product page.

Prices may change at any time without prior notice.

Any applicable shipping fees or additional charges will be displayed or communicated before the order is finalized, where applicable.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is not considered fully accepted until ELVORA confirms or processes the order.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product availability

  • Incorrect pricing or product information

  • Suspected fraud or unauthorized activity

  • Incorrect customer information

  • Delivery limitations

  • Other legitimate business reasons

If we cancel an order after payment has been made, we will provide an applicable refund.

6. Customer Information

When placing an order, you agree to provide accurate and complete information, including your:

  • Full name

  • Phone number

  • Email address, where required

  • Shipping address

  • Billing information, where applicable

You are responsible for ensuring that your information is correct.

ELVORA is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

7. Payment

We may offer different payment methods depending on your location and availability.

Payment processing may be handled by third-party payment providers. By using a third-party payment method, you may also be subject to that provider's terms and policies.

ELVORA does not guarantee that every payment method will always be available.

8. Cash on Delivery

Where available, ELVORA may offer Cash on Delivery (“COD”) as a payment option.

When placing a COD order, you agree to provide accurate contact and delivery information and to accept the order at the agreed delivery location.

Repeated refusal or failure to accept confirmed COD orders may result in ELVORA restricting or refusing future COD orders.

9. Shipping and Delivery

ELVORA will make reasonable efforts to process and deliver orders within the estimated delivery timeframe communicated on our website or during the ordering process.

Delivery times may vary due to factors outside our control, including:

  • Shipping carrier delays

  • Weather conditions

  • Public holidays

  • Incorrect delivery information

  • Customs or regulatory procedures

  • Other unforeseen circumstances

An estimated delivery date is not necessarily a guaranteed delivery date.

For more information, please review our Shipping Policy.

10. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

By placing an order with ELVORA, you acknowledge that returns, exchanges, and refunds are handled according to the conditions stated in that policy.

11. Cancellations

If you wish to cancel an order, please contact ELVORA as soon as possible.

Once an order has been processed, shipped, or handed over to a delivery provider, cancellation may no longer be possible.

If cancellation is accepted, any applicable refund will be handled according to our Return & Refund Policy.

12. Promotions and Discounts

ELVORA may offer promotions, discounts, coupon codes, or special offers from time to time.

Promotional offers may have specific conditions, expiration dates, product restrictions, or usage limits.

Unless otherwise stated, promotions cannot be combined with other offers.

ELVORA reserves the right to modify or cancel a promotion at any time.

13. Intellectual Property

All content on the ELVORA website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Website design

  • Videos

  • Icons

  • Product descriptions

is owned by or licensed to ELVORA and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially use ELVORA content without our prior written permission.

14. Prohibited Uses

You agree not to use our website to:

  • Violate any applicable law or regulation

  • Commit fraud or engage in fraudulent activity

  • Attempt to gain unauthorized access to our systems

  • Interfere with the operation or security of our website

  • Upload malicious software or harmful code

  • Collect information about other users without authorization

  • Use our content for unauthorized commercial purposes

  • Misrepresent your identity or information

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

15. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These services may include payment providers, shipping companies, analytics services, advertising platforms, or other service providers.

ELVORA is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

16. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational purposes.

17. Disclaimer

To the extent permitted by applicable law, ELVORA provides the website and its content on an “as available” basis.

We do not guarantee that:

  • The website will always operate without interruption.

  • Product information will always be completely error-free.

  • The website will always be free from technical problems or harmful components.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, ELVORA shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to hold ELVORA harmless from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or your misuse of our website.

20. Changes to These Terms

ELVORA may update these Terms of Service from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after changes are posted means that you accept the updated Terms.

21. Governing Law

These Terms shall be interpreted in accordance with the applicable laws of the jurisdiction in which ELVORA operates, unless otherwise required by applicable law.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights or protections that apply to you.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

ELVORA

Email: [elvora961@hotmail.com]

Phone / WhatsApp: [96170189831]